Covide-19 has a long-term impact on everyone. Everyone, whether corporate or small, must respond in one way or another.
Employers face unexpected challenges by traveling restrictions and working remotely. It is still too early to predict the long-term effects and trends of the epidemic, but potentially catastrophic events suggest that employers will have to make drastic changes in the short term. They have to be stronger than before. This may involve launching a map of the transition to the next generation model.
Impact on key stakeholders
These external changes will affect three key stakeholders: customers, employees, vendors and partners.
Their customers have changed their shopping preferences to avoid physical channels, have received more digital services, and need more delivery services. We have seen an increase in the number of home catering services in the UK, for example, every large supermarket now has the option to book and select or buy and serve. Amazon has ruined everyone by offering a lot of incentives with offers like Amazon Prime.
As of June 2021, Amazon Prime membership has grown to 153 million in the United States, up from 122 million 25.4% in June 2020, according to CRP estimates.
The ability to find anything on Amazon has made it one of the most popular e-commerce platforms. Nearly 153 million Amazon customers in the US have opted for Amazon Prime and probably have a similar approach to other markets such as the UK. Going beyond the concept of eco-friendly grocery shopping and the cost-effective way of spending money will be successful. Price comparison sites such as Uswitch, money supermarket and meerkat are already offering selections. Especially after the break-up, when Britain experienced some rapid fuel shortages and rising prices in the energy sector. All these economic pressures make customers want the best deals online.
People are entering into a new covenant for their goals and values. Kovid-19 led to choices such as balancing work and family time. At the same time, people take into account the risks and values in everyday decisions of where to go, with whom to spend, what to do and what to buy.
Researchers like McKinsey report that stable and safe work experience has increased positive work efficiency and safety. Also, sellers and partners may be trying to reduce activities and activities, focus on short-term, delay unnecessary investments, and reduce costs. At the same time, sellers and partners can switch to digital channels, which reduces the need for customers to visit the site.
Transfer of sales channels
To change customer purchasing behavior, companies have moved from large POS to smaller, wireless POS and advertised digital channels. This has already started and the rest are looking to change in the near future.
For example, DHL has unlocked delivery and payment automatic delivery points. A large telecommunications group has streamlined its marketing efforts by shifting its budget to digital channels.
Amazon is another good example of this trend, with how Amazon Go physical stores connect unique customer experiences, both digital and physical. In Amazon, Go customers browse the Amazon app when they enter the store — the only requirement for a phone and no check. One of the shops is about to open in Bluewaters in London.
Make it easy to push product sales digital sales
One way to meet the changing needs of our customers is to simplify products to stimulate digital sales. The main feature is Yaqoot, a digital platform designed to distribute happiness with SIM cards by allowing customers to download the app and send special gifts to their friends and relatives. This digital product was launched in Saudi Arabia and has been a great success for the growing digital community. It is a simple and online product that gives users a seamless experience.
They look at pricing models that encourage consumer loyalty, not short-term promotions due to online competition and high purchasing costs for consumer companies. Also, cash can contain viruses, we have seen many retailers request to pay by touch only, and e-wallets and cashless will become standard in the future.
Service and support going to remote digital service
Organizations change their after-service and support models. Digital-born Russian bank Tinkoff was the first to launch cloud-based remote call centers outside of Russia in 2012. The bank focuses on remote services and now has more than 14,000 remote employees who work from home and call half a million daily. They do not even make these permanent bank employees. This model saves banking costs for offices, equipment and workplaces.
We can see that chatbots are very common when it comes to service support. This helps automated companies work with cost efficiency.
Switch workplace to digital remote office
Many organizations have moved to remote offices and started to hold large-scale meetings. Mixed models such as efficient workflows Some quarterly meetings offer success when you make online calls.
Companies in the UK offer flexible working days, for example employees can choose from office for 2 days and 3 days from home to work. Some are offering 100% remote work options, especially where digital media agencies do not need to communicate in person. There are enough tools to monitor the day-to-day performance of staff. For example, the Trello app is used for project management, and similar solutions appear to be successful.
The transition from sellers and partners to a collaborative partnership
One of the biggest challenges for supply chain executives is to ensure the supply of goods. There was no way to meet that demand because consumers were scared and stockpiled during the Covenant-19. Large supermarkets in the UK, such as TESCO, ASDA and Sainsbury’s, have seen a shortage of home appliances and food items when people wholesale and buy these items in bulk.
Companies are now actively looking to meet supply chains from suppliers to logistics distribution to the end. To ensure that the islands are able to meet the needs of the customers, priority is given to food, medicine and basic necessities.
Covide-19 forced businesses to make systemic changes. Many industries, such as Disney, travel, hospitality, entertainment, and outdoor entertainment, had to lay off thousands of workers. They need to find new ways to make a profit in the post-Covenant-19 world.