Most Innovative Product or Service Award

[Johannesburg, South Africa, November 17, 2021] Huawei and Mauritius Telecom have won the “my.t 360 °” digital operating platform. “Most Innovative Product or Service” Award At the 2021 Online Africacom Awards. The Africa Com Awards is the most influential technology, media and telecommunications award in Africa, recognizing the innovation and outstanding contribution to Africa’s telecommunications industry.

“my.t 360 °” is an innovative digital operation and repair (O&M) platform developed by Mauritius Telecom and Huawei. The platform offers Huawei SmartCare and AUTIN solutions that cover customer experience management and intelligent operations. By adopting new technologies such as big data analytics, the “my.t 360 °” digital operating platform automatically automates each user’s customer journey, and provides comprehensive, real-time and multi-faceted customer insights. It also provides automated and intelligent O&M services that improve O&M efficiency and increase customer satisfaction.

Mauritius Telecom and Huawei have won the Africancom 2021 Innovative Product or Service Award

Mauritius Telecom, a provider of telecommunications services and content, has embarked on a digital transformation journey since 2015 and is committed to making innovation the company’s core competency.

“For the past few years, our CEO has been encouraging us to gradually move beyond traditional network management to a more efficient, active and customer experience consulting network,” said Maurice Telecom City’s Grish Gooddoi. With Huawei, we have realized the users’ 360 ° perspective, enabled protection, automatic real-time data generation and related analytics with my.t 360 ° project. In the future, Mauritius Telecom is committed to user experience and ingenuity and will bring a new era of digital transformation.

According to Simon Liang, Director of Consulting and System Integration Marketing and Solution Sales at Huawei, “Huawei telecom service providers will be able to accelerate their transition to digital O&M using open platforms and knowledge assets. In the future, we will continue to work with Digital Partners on Digital O&M and help our clients succeed in business.

Africa Com Awards brings together decision-makers in the telecommunications industry from African countries, government officials, carriers, investors and industry analysts to discuss the industry’s latest development trends. With the unstoppable wave of digitalis, the rapid growth of mobile internet has changed our lives and brought incentives and challenges to communities and businesses. As digital capacity is a key factor in competition among businesses, telecom providers are eager to explore new creative opportunities.