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Privacy Policy

Effective Date: 27/01/2025

At FastWheels Driving School, we are committed to protecting your privacy and ensuring a safe online experience for all of our users. This Privacy Policy outlines how we collect, use, store, and safeguard your personal information when you visit our website fastwheels.uk or interact with our services. By using our website and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information when you interact with us, such as when you:

  • Contact us through the website’s contact form
  • Register for driving lessons, mock tests, or other services
  • Book a driving test or emergency car hire
  • Participate in promotions or surveys

This information may include:

  • Name
  • Contact details (email address, phone number, etc.)
  • Driving history and preferences (for lesson customization)
  • Payment information (for transaction processing)
  • Any other information you voluntarily provide to us

2. How We Use Your Information

We use your personal information for the following purposes:

  • To provide you with our driving lessons and services, including managing bookings and test appointments
  • To communicate with you about your lessons, bookings, and related services
  • To send you promotional offers, updates, and other marketing materials (if you’ve opted-in to receive them)
  • To process payments and ensure secure transactions
  • To improve our services and customer experience based on your feedback
  • To comply with legal and regulatory requirements

3. Customer Relationship Management (CRM) System

We use a CRM system to manage customer interactions and streamline our service delivery. This allows us to:

  • Keep track of your bookings and preferences for a more personalized experience
  • Communicate with you in a timely manner regarding lesson schedules, test dates, and availability
  • Provide better customer service and support

Your personal data is securely stored within our CRM system and is only accessible to authorized personnel.

4. How We Protect Your Data

We take the security of your personal information seriously and employ industry-standard security measures to protect your data. This includes:

  • Using secure servers to store data
  • Encrypting sensitive data such as payment information during transmission
  • Limiting access to your personal information to authorized personnel only

Despite these measures, please be aware that no method of online transmission or electronic storage is 100% secure. We cannot guarantee absolute security but strive to protect your data to the best of our ability.

5. Sharing Your Information

We will not sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent. However, we may share your information in the following situations:

  • With third-party service providers that help us run our business, such as payment processors or CRM providers
  • With law enforcement or regulatory authorities if required by law or to protect our legal rights
  • If we are involved in a business transfer (e.g., merger or acquisition), your data may be transferred as part of that process

6. Cookies

Our website uses cookies to enhance your experience. Cookies are small text files stored on your device that help us improve the functionality of the site and analyze usage patterns. You can control cookie settings through your browser preferences, but disabling cookies may affect your ability to use some parts of the website.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request corrections to your personal data if it is inaccurate or incomplete
  • Request deletion of your personal data (subject to certain conditions)
  • Opt-out of marketing communications at any time
  • Withdraw consent to the processing of your personal data where applicable

To exercise any of these rights, please contact us at [Insert contact email or phone number].

8. Retention of Data

We will only retain your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once the data is no longer required, we will securely delete or anonymize it.

9. Third-Party Links

Our website may contain links to external websites that are not operated by us. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before sharing any personal information with them.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on our website and indicate the effective date of the changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

FastWheels Driving School
Email: fastwheelsschool@gmail.com
Phone: +44- 07365094805/ 07301008839
Website: fastwheels.uk