Healthcare systems are facing stiff competition from primary and emergency care clinics as well as direct to consumer applications that promise quick and convenient care. surveyed more than 1,100 U.S. consumers to evaluate their views on how health systems can improve care practices. Since 2020, forty-eight percent of consumers have received care directly from consumer applications or clinics, and 54 percent think the experience is “small” or “significantly” easier, faster, and more for consumers compared to their health. System. In addition, 58 percent said consumers would first try to stay healthy by visiting an online clinic, app, or clinic, rather than their own hospital or health system. will publish the full survey results this fall.

“It is not uncommon for consumers to continue to seek comfort and convenience in healthcare, but this information strengthens that organizations that treat their patients as consumers are more likely to see more loyalty and better results. The moment someone starts. By building it is a complete breakdown of health systems, ”he explains. Robert DiFalco, Chief Technology Officer at “With the growing shortage of providers, overcrowded call centers and capacity constraints in care providers across the country, Navigate by has never been more important to help more patients get the care they need as quickly as possible.”

It continues to expand at Navigate, Its asynchronous technology To improve access to leading health systems and patient experience, reduce administrative burdens, and improve operational efficiency. Browsing on includes the following

  • Extensive set of conditions – More than 100 cases have been set up for patients to choose from when writing their complaint, ranging from similar treatable symptoms to those seeking physical or emergency care.
  • Emergency Care Support – Navigate immediately identifies emergencies and notifies patients who report emergency care to 911.
  • Modern visual design – With customizable product talks, Navigate combines a seamless and popular experience for patients with the health system website and portal experience.

Bright MD A trusted leader in health systems is the solution to automate clinical workflows and administrative tasks, improve patient and provider engagement, and drive operational efficiency. With pioneering technology, delivers how health systems deliver care, from patient purchases through clinical interviews and treatment, to 90% administrative workflow, to reduce patient waiting time to an average of 6 minutes, and to develop patient loyalty to the industry – leading satisfaction levels. Founded and established in 2014 Portland, Oregon, Named the Gartner Cool Vendor in Healthcare, a seller to be considered by Chilmark Research, and won the 2021 MedTech Breakthrough Award for Best Telephone Health Solutions. is supported by B Capital Group, Seven Peaks Ventures, Pritzker Group Venture Capital, Philips Health Technology Ventures, UnityPoint Health Ventures and Concord Health Partners. To find out more, Visit

Media contact die
Anna Tenuta
Bright MD
[email protected]


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